Q: Are you HIPAA compliant?
Q: How do you charge for medical billing services?
A: Our fees are based on a percentage of a payments collected, and are all-inclusive - there are no hidden charges.
Q: Can you really save me money?
A: We've been able to increase collections for most practices from 10%-20%. This will more than cover the entire cost of our services, as well as save you money on your other billing-related expenses, such as employee salaries and telephone bills. The bottom line is that you will avoid the hassle of billing and have more money available in the bank.
Q: What is your system for processing claims?
A: We will assign a Dedicated Account Executive (or more than one, depending on the size of your practice) to your account. This person will handle all aspects of your billing needs - entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions, and is also the liason between your practice and us.
Q: How would I submit my information to you?
A: We will set up a courier account for your practice, and have your billing information picked up on a regular basis. This service is included at no additional cost.
Q: What kind of information do you need from my practice?
A: To make things easier and more accurate, we'll design an easy-to-use superbill for you, or work from your existing one. In just moments per encounter, you'll be able to give us the information we need to properly submit your claims. For new patients, or patients whose demographic and insurance information has changed, we ask that you give us a copy of their registration sheets and copies of insurance cards.
Q: I would like to be able to access my practice data online. Can I have access to the data?
A: Our online billing system allows you to look up information and even run reports and patient ledgers.